Shipping policy

Zaka Men Official — Shipping Policy

Last Updated: September 7, 2026

At Zaka Men Official, we work hard to ensure your orders are processed and delivered promptly. Please review our shipping policy below to understand how and when your package will arrive.

1. Order Processing Time

  • Standard Processing: All orders are processed within 1 to 2 business days (excluding Sundays and national holidays) after order confirmation.

  • Order Verification: For Cash on Delivery (COD) orders, our customer support team may contact you via phone call or WhatsApp to confirm your order details prior to dispatch.

  • Peak Seasons: During promotional sales, new collection drops, or holiday seasons, order processing may take an additional 1–2 business days.

2. Shipping Rates & Delivery Timelines

Delivery times are estimates calculated from the date of dispatch, not the order date.

Region Estimated Delivery Time Shipping Cost
Gujranwala (Local) 1 – 2 Business Days Standard Flat Rate / Free on eligible orders
Major Cities (Pakistan) 3 – 5 Business Days Calculated at checkout
Rest of Pakistan 5 – 7 Business Days Calculated at checkout
International Orders 7 – 14 Business Days Calculated at checkout based on weight & destination

Note: Free shipping promotions, if applicable, will automatically apply at checkout when order minimums are met.

3. Cash on Delivery (COD)

  • Cash on Delivery is available for all nationwide orders within Pakistan.

  • Please ensure you provide an active mobile number and exact address details at checkout.

  • Please have the exact cash amount ready upon delivery to hand over to the courier representative.

4. Order Tracking

Once your order has been handed over to our shipping partner (e.g., TCS, Leopard Courier, CallCourier, or DHL), you will receive a tracking link and consignment number via SMS, Email, or WhatsApp. You can track your package directly on the courier partner's portal using the provided tracking ID.

5. Address Accuracy & Failed Deliveries

  • Customer Responsibility: Please double-check your shipping address and contact number before finalizing your purchase. Zaka Men Official is not responsible for delayed or failed deliveries resulting from incomplete or inaccurate address details.

  • Delivery Attempts: Courier services will make up to 2–3 delivery attempts. If you are unavailable or fail to receive the package, the parcel will be returned to our warehouse. Re-shipping returned parcels will incur additional shipping fees.

6. Customs, Duties & Taxes (International Orders)

For orders shipped outside Pakistan, any customs duties, import tariffs, or local taxes assessed by your country's customs authority are the sole responsibility of the customer. Zaka Men Official has no control over these charges and cannot predict their exact cost.

7. Damaged or Lost Packages in Transit

  • Damaged Packages: If your package arrives visibly damaged or torn, please record an unboxing video and notify us immediately within 15 days of delivery as outlined in our Return & Refund Policy.

  • Lost Packages: If your order status shows "Delivered" but you have not received it, or if tracking stops updating, please contact our support team immediately so we can file an inquiry with the carrier.

8. Contact Information

If you have questions regarding shipping or need help tracking your parcel:

  • Phone / WhatsApp: +92 341 6300699

  • Email: zakamenofficial@gmail.com

  • Store Address: Rail Bazar Circular Road, Liaqat Market Basement, Gujranwala, Punjab 52250, Pakistan